After sales service

Your product comes from an official Acton Europe reseller

Please contact the retailer where you purchased your product.
This will take charge of managing your after-sales service.

You bought your product on the Acton Europe site

Our after-sales service is available from Monday to Friday from 9 a.m. to 5 p.m. by email : Contact us !
You can contact him for any questions regarding the operation of your product and commissioning.

See the procedure to follow ▶

Acton Europe warranty

Acton Europe makes every effort to satisfy you !
Your product is guaranteed for 2 years or 2000 km except wearing parts in normal use. The Lithium battery and the original charger supplied with the product are guaranteed for 1 year.

Keep the box, it will be necessary in the event of a service return. No product will be accepted if it is not in its original packaging.

When is my warranty not valid?

Excluding general warranty

  • Abnormal use of the product
  • Product drops / shocks
  • Product Breakage
  • Puncture
  • Pneumatic wear and wear of the inner tube
  • Oxidation
  • Autonomy problem (depending on the case)
  • Lighting systems (Led, headlights ...)
  • Wear parts in general
  • If the product has been dismantled by someone other than Acton Europe after-sales service.

Excluding battery warranty

  • If the storage conditions are not respected.
    Storage conditions recommended between +5°C and +35°C in a dry and healthy place.
  • If the recharging conditions are not respected.
    Recommended charging conditions between +10°C and +30°C in a dry and healthy place, with a charge at least every 3 months.
  • If the conditions of use are not respected.
    Recommended conditions of use between 0°C and +35°C.
  • If the capacity is greater than 50% of the advertised nominal value.
  • In case of oxidation and / or humidity.

Some spare parts are available on our website for minor maintenance.
Other, more delicate tasks are only carried out in our workshops. Contact our after-sales service for a quote request.