Site edited by NEW WALKINGS SAS.
The head office : 34 bis rue Emile Zola 59650 Villeneuve d'Ascq, France.
Site host :
The head office : 2 rue Kellermann - 59100 Roubaix – France
NEW WALKINGS S.A.S. with a capital of 24 000 €
- Registered at RCS LILLE under number 804 815 611
- SIRET : 80481561100020 - APE code : 4649Z
Joint stock company
These conditions are concluded between, on the one hand, the company New Walkings called "the Seller", and, on the other hand, people wishing to make a purchase via the website www.acton-europe.com hereinafter called " the User ".
The parties agree that these conditions of sale, available on the day of purchase, exclusively govern their relationship. The language proposed for the conclusion of the contract between the parties is French.
If a condition were to be lacking, it would be considered to be governed by the customs in force in the distance selling sector whose companies are headquartered in France.
This contract is subject to the provisions of the Consumer Code relating to distance selling in France.
1. Object of the contract
These General Conditions are intended to define the terms of sale between New Walkings and the User, from placing orders to after-sales services, including payment and delivery. These conditions relate exclusively to non-commercial natural persons.
The Products governed by these General Conditions, hereinafter referred to as "Products" or "Parts", are those which appear on the Website www.acton-europe.com. They are offered within the limits of available stocks.
The Products and Parts are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the responsibility of the Seller could not be engaged.
The photographs of the Products and Parts are not contractual.
3. The Order
The User has the possibility of placing his order online from the online catalog.
Any order implies acceptance of the prices and description of the Products and Parts available for sale.
The User can modify his basket before final validation, this last step formalizing the sales contract between the Seller and the User.
In certain cases, notably lack of provision, absence of payment, risk identified on the means of payment, wrong address or other problem on the User's account, the Seller reserves the right to block the User's order until solving the problem.
Orders can be sent to the Seller via the Internet only. The Seller will send to the address that the User has communicated all the articles appearing on his order, with the exception of those which will not be available on the day of receipt of the order or that of processing, these will be dispatched later. upon availability. The maximum delivery time is 12 weeks.
In the event of definitive unavailability of a Product or Part, the Seller will contact the User to notify him and offer him a replacement Product or Part. In case of refusal by the User of the replacement item, the corresponding price of the exhausted item will be refunded to the User.
4. The delivery
The shipment of packages in mainland France and European countries.
Total amount of the order including all taxes
Delivery costs including all taxes
Carrier in Metropolitan France
5 to 7 working days
Carrier in Europe (Zone 1)
6 to 8 working days
Carrier in Europe (Zone 2)
8 to 10 working days
Shipping costs are calculated on a lump sum basis.
Delivery is made to the delivery address indicated by the User, at the entrance of the building, under normal accessibility conditions. In case of absence during delivery, a calling card (by slip, email or sms) allows you to agree on a new delivery date with the carrier. In some cases, the package can be dropped off at a relay point by the delivery service provider, who must notify the customer by email, text message or by way of a delivery note in the customer's mailbox.
The User has one or more means of payment :
Wire Transfer :
Products or Parts available are dispatched after receipt of the transfer. In case of exhausted Products or Parts, a refund will be made of the effective amount of the Product or Parts sold. A RIB of the User will be necessary for this act.
Prices are quoted in euros all taxes included. These prices do not include a fixed contribution to the processing costs (shipping and packaging).
The prices take into account the VAT applicable on the day of the order. Any change in the applicable rate may be reflected in the prices of the Products or Parts. However, prices cannot be changed once the customer's order has been confirmed. Similarly, if one or more taxes or contributions, in particular environmental, were to be created or modified, up or down, this change may be reflected in the sale price of the Products or Parts present on the Seller's site and sales documents.
The User must also set a lump sum corresponding to a share of the order shipping (unless he has a special offer exonerating), the amount of which will be specified on the order form before validation of the latter. This participation depends on the amount of products or parts ordered and the destination of the parcel.
When displaying a wrong price, obviously ridiculous (low price), for whatever reason (computer bug, manual error, technical error.), The control of the user, even if it has already been validated by the Sellers, will be canceled, which the Sellers shall inform the user as soon as possible. The user, if desired, will then have the opportunity to retake the order at the correct price and accurate.
7. Right of withdrawal and return
The User has a right of withdrawal of fourteen (14) calendar days from the date of receipt or withdrawal of the package.
In the event that the User's order relates to several goods delivered separately, the withdrawal period expires fourteen days after the day on which the User, or a third party other than the carrier and designated by the User, physically takes possession of the last batch or of the final piece.
When the User's withdrawal period expires on a weekend, public holiday or non-working day, it is extended until the next working day.
To exercise their right of withdrawal, the User must notify the Seller's customer service, Acton Europe New Walkings Customer Service - 34 bis rue Emile Zola 59650 Villeneuve d'Ascq France, of their decision to withdraw from this contract by means of a declaration unambiguous by mail sent by post, by email by logging into its customer area and by going to the "Contact us" section on www.acton-europe.com.
If the User uses this option, an acknowledgment of receipt of his withdrawal will be sent to him by e-mail by the Seller, as soon as he becomes aware of it.
All Products can be reimbursed except those excluded by law and bearing a mention to this effect :
- Chargers and batteries when the protective blister has been opened or torn,
- Wear parts (lights, tires, inner tubes, brakes ...)
- Sensitive parts (electronic components, motherboard, ...) as appropriate.
The User must ensure that the order for which he withdraws is returned complete. The Products to be returned must be intact, complete and in the original packaging. Items returned incomplete, broken or damaged will be refused..
After agreement of return of the customer service, the User must return the good, to the Seller to the address which will be communicated to him, without undue delay and, in any event, at the latest fourteen days after having communicated to the Seller his decision of withdrawal from this contract. This deadline is deemed to be respected if the User returns the goods before the expiration of the period of fourteen days.
As part of the exercise of the right of withdrawal, the return costs are the responsibility of the User (with the exception of a defective Product upon receipt, or an error when sending the Product).
Effects of withdrawal
In the event of the User's withdrawal from this contract, the Seller will reimburse him for all payments received from the User, including the shipping costs initially paid without undue delay and, in any event, no later than fourteen days from the day the Seller is informed of the User's decision to withdraw from this contract.
The Seller may defer the reimbursement until receipt of the goods or until receipt of proof of shipment of the goods (Copy of the Colissimo slip) from the User, the date chosen being that of the first of these facts.
The Seller will reimburse the User for Products returned initially paid for, subject to compliance with the return conditions mentioned above.
The reimbursement of the User will be made via the same means of payment as that used when paying for the returned order. This reimbursement will not incur any costs for the User.
The manufacturer's commercial guarantee or the Seller's commercial guarantee do not preclude the benefit of the legal guarantee of hidden defects on the products sold and the legal guarantee of non-conformity of goods with the contract.
Legal guarantee of conformity (see reference texts below) :
When the User acts as a legal guarantee of conformity :
- He has a period of 2 years from the delivery of the property to act (Article L211-12 of the French Consumer Code)
- He can choose between repairing or replacing the goods, subject to certain cost conditions provided for in article L.211-9 of the French Consumer Code.
- You are not required to provide proof of the existence of the lack of conformity during the six months following the delivery of the goods (Article L211-7 of the French Consumer Code). This period is extended to twenty-four months from March 18, 2016, except for second-hand goods and products poorly maintained by the user.
- This right is abrogated in the case of a wear part, a sensitive part or proven mishandling of the product by the user.
The legal guarantee of conformity applies regardless of the commercial guarantee or the manufacturer's guarantee, if any.
Legal warranty against hidden defects on products :
The User can decide to implement the legal warranty against hidden defects in the thing sold provided for in article 1641 of the French Civil Code. In this case, he can choose between canceling the sale or reducing the sale price in accordance with article 1644 of the French Civil Code.
Except in the event of a legal guarantee, any operation resulting from the lack of conformity occurring between the Seller and the User, not contested within 24 months, cannot give rise to a complaint.
All items sold by the Seller benefit from a two-year commercial warranty (excluding wearing parts and electronic components as the case may be), one year for the batteries and chargers supplied with the product.
Integrated into the sale price, the commercial warranty covers the coverage of parts and labor costs.
The commercial guarantee does not cover normal wear and tear of a Product. It also does not cover negligence, abnormal use, external accidental causes. In these latter cases, the Product may be returned as is or repaired upon acceptance and prior payment of an estimate drawn up by the manufacturer.
For the application of the warranty, the User must follow the instructions on the website www.acton-europe.com.
The purchase invoice is mandatory in order to benefit from the commercial guarantee of the Products.
9. Protection of personal data
Collection and processing of your data
The data concerning you is collected by New Walkings S.A.S. registered with the RCS LILLE under the number 804 815 611.
The information collected by the Seller, responsible for processing, helps us to personalize and continuously improve your shopping experience on www.acton-europe.com. We use them to process orders, deliver Products, provide services, process payments and communicate with you regarding your orders, Products or Parts, services and promotional offers. We also use this information for statistical studies to improve our choice of Products and to offer you the most relevant offers.
When you visit our site www.acton-europe.com, information relating to your browsing may be recorded in "Cookies" files installed on your terminal (computer, tablet, smartphone, etc.). Anxious to serve our customers as well as possible, the Sellers issue cookies in order to:
Establish attendance statistics (number of visits, page views, abandonment in the order process ...) in order to follow and improve the quality of our services.
Adapt the presentation of our site to the display preferences of your terminal
Store information entered in forms, manage and secure access to reserved and personal spaces such as your account, manage your shopping cart.
To provide you with content related to your areas of interest and to personalize the offers we send you.
To facilitate your navigation and ordering on www.acton-europe.com.
Most cookies are intended to allow or facilitate your browsing and are necessary for the operation of our online store.
Right of access and opposition
In accordance with the Data Protection Act of January 6, 1978, the User has a right of access and rectification of personal data concerning him. If the User wishes to exercise their right of access or opposition, they only need to contact Acton Europe, indicating their last name, first name, address and customer number:
Or by mail by checking the box on the voucher order or by writing to "Acton Europe Customer Service - New Walkings - 34 bis rue Emile Zola 59650 Villeneuve d'Ascq" indicating name, first name, e-mail address and if possible customer reference.
Or directly on the Internet in its customer area.
Declaration of our database
In accordance with French law, the site www.acton-europe.com has been declared to the National Data Protection Commission (CNIL).
By indicating their email to the Seller, the User may receive an order confirmation, invoices or messages from customer service.
The user may also receive offers from the Seller as well as offers from other companies business partners, by email, phone or SMS as indicated when creating an account. Except opposition made by the User to the Seller.
The User is informed that this automated processing of information, in particular the management of e-mail addresses, has been the subject of a declaration to the CNIL.
The Seller implements all means to ensure the confidentiality and security of the data transmitted on the web. As such, the website uses a secure payment method such as SSL (Secure Socket Layer).
As part of the quality monitoring and training of our customer service, certain calls may be recorded.
10. Intellectual property
All elements of the Seller's site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents.
Thus, none of the documents from the site www.acton-europe.com can be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way whatsoever, except under the following conditions: it is possible to download a copy of the documents on a computer for personal use and only for non-commercial purposes, provided that you have not changed the information and that all copyrights and other proprietary notices are kept intact. The modification of these documents or their use for another purpose constitutes an infringement of the intellectual property rights of New Walkings.
The User who has a personal website and who wishes to place, for personal use, on his site a simple link direct to the home page of the site www.acton-europe.com, must necessarily request authorization from New Walkings. It will in no case be an implicit affiliation agreement. On the other hand, any hypertext link referring to the site www.acton-europe.com and using the technique of "framing" or "in-line linking" is strictly prohibited.
In all cases, all links must be removed at the request of New Walkings.
The brands, logos, designs and models appearing on this site are the exclusive property of the Seller. Their disclosure can in no way be interpreted as granting a license or any right to use said trademarks and distinctive elements protected by copyright. They cannot therefore be used under penalty of counterfeiting.
11. Electric waste recovery
In accordance with the laws in force, New Walkings recycles old devices by allowing a French User to exchange, when purchasing, between the old and the new device.
Computerized registers, kept in computer systems New Walkings and its partners under reasonable security conditions will be considered as proof of communications, orders and payments between the parties.
These conditions apply throughout the duration of online services offered by the company New Walkings.
PROOF, CONSERVATION AND ARCHIVING OF TRANSACTIONS.
The computerized registers, kept in the computer systems of New Walkings and its partners under reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties.
The contracts concluded on our website are archived for up to 10 years. Data relating to banking transactions are archived for 45 days after the order date. The User can find and download the invoices for his various orders at any time in the "My Account" section.
APPLICABLE LAW AND JURISDICTION
These conditions are subject to French law. The competent court in the event of litigation will be that of the place of domicile of New Walkings, namely the commercial court of Lille.
13. Delay and default
In the event that the customer fails to pay any amount that is due to New Walkings, we reserve the right, with or without notice, to suspend any delivery to the customer, until the latter has settled the or the sums due.
In the event of late payment, the penalties will be calculated on the basis of 3 times the legal interest rate.
A fixed legal indemnity of € 40 for collection costs will be applied in addition to late penalties.